f.a.q.

What type of fabric should I choose for my canopy?
Do you want your canopy to be a sun shade only? - if so, the 'mesh' fabric type canopy is best for you. Do you want your canopy to stop sunlight and provide shelter from the rain? - if so, the acrylic canvas is the best option.

What can I fix my canopy to?
The canopies can be fixed to any solid structure therefore when considering your fixing positions you should make sure they are strong and secure. If you wish to fix your canopy to your house, or building, but there is nothing else to fixing the other corners to, then you may wish to consider using timber posts. These timber posts can easily be obtained from Garden or Fencing centres and will require to concrete fixed in. The images below show two typical scenario’s.

What do I receive when I order the canopy?
All the canopies are supplied with the following:

Accessories, including fixing eyes and shackles, can be ordered either with your canopy or separately from the accessories section (as not everyone will require them).

What type of fixings should I use to fix the canopy up?
This will depend on the material that you are fixing to - we have a range of fixings in our accessories section to purchase, allowing you to fix your canopy to almost anything.

Can I leave the canopy up all year in all weathers?
Unfortunately not - due to the fabric that the canopy will act like a large sail, there is a chance that the a strong wind will cause your fixings to fail. We therefore recommend that the canopy is not left in place over the Autumn/Winter period (from early October to early April) and also removed during summer storms.

Can I replace the rope with steel cable?
Yes, once you have installed the canopy, you can measure the length of the sections of rope that you have made up. You can then return to accessories section and specify the lengths and we will make these up and send to you.

What type of fixings do I need to fix to my timber pergola and my house wall?
For fixing to timber we suggest you use either the eye plate or the eye bolt (long) depending on weather you want to fix to the surface or bolt through your timber pergola. For fixing to your house we advise you to purchase a mechanical anchor as pictures in the installation guide picture 4 - available from your builders merchants/diy shop. To this you can then screw on an eye nut.

Can I order the canopy, cable and all the accessories all the at the same time to avoid more than one set of postage?
When ordering, we recommend you order all the parts except the cables, as these will need to be made to suit once you have measured the rope length that you use. Postage is only charged at cost plus packaging to make sure that cable dispatch is as inexpensive as possible.

How long will it be until I receive my canopy?
All canopies are made to order with a manufacturing period of 3 weeks.